Your appointment, our standard of care
These policies govern every reservation at Total Esthetics. By booking, you agree to the standards outlined below — crafted to protect your time, our artistry, and the integrity of the studio experience.
A non-refundable retainer of $25 is required to secure your appointment. The full amount is applied directly toward your service balance upon arrival. Retainers are strictly non-transferable to rescheduled dates — each new appointment requires a new retainer.
To preserve the sanctity of our private studio environment, we maintain a strict no-guests policy. Additional parties are not permitted beyond the booked client.
A minimum of twenty-four (24) hours notice is required for all cancellations or schedule adjustments. Failure to provide adequate notice will result in a charge of fifty percent (50%) of the remaining service balance.
No-shows are charged at one hundred percent (100%) of the booked service.
A courtesy grace period of ten (10) minutes is extended to all appointments. At eleven (11) minutes past your scheduled time, a $30 late fee applies. Appointments are automatically cancelled at fifteen (15) minutes.
Lash sets performed outside our studio require a Removal add-on at time of booking. Fill appointments must be scheduled within two to three (2–3) weeks, with a minimum of forty-five percent (45%) lash retention intact. A maximum of two (2) fill sessions are permitted per full-set cycle; the fourth appointment in sequence is billed as a fresh Full Set.
All sales are final. Refunds are not issued under any circumstances.
After-Hours Concierge: For bespoke requests outside standard studio hours, text 313-617-0004. Please allow up to twelve (12) hours for a response. Additional fees apply. Follow @total.esthetics on Instagram for studio updates.
Questions? Contact the studio